Choose Medical Access & Service Advantage (MASA®)

Yes! Medical Access & Service Advantage (MASA®) core protections from out-of-pocket costs for emergency ground or air transportation apply nationwide and in Canada, including transfers to hospitals with greater levels of care when required by your physician.

No. In the event of an emergency, call 911 and get yourself or your loved one the care you need. Later, when you receive a bill from the ambulance company, simply send it to us.

Your MASA core benefits for emergency ground or air transportation are applicable in the United States and Canada. Additional support can be arranged if you experience an emergency that requires hospitalization more than 100 miles from home. This may include transporting a visitor to be with you in the hospital, or transporting you, your pets, minor children or grandchildren, and RVs or vehicles back home. Coordination between your physician and MASA may be necessary to activate some of these benefits.

You should call MASA if you’re hospitalized more than 100 miles away from home, are in stable condition, and need:

• A family member or friend by your side.
• To recuperate in a hospital near your home.
• To be returned home after an emergency while away from home.
• A pet, vehicle, RV, or motorcycle returned home.
• To get your children or grandchildren home.

To request financial support for your emergency ambulance bill, simply upload it to your MASA member portal at www.masaaccess.com/member or email it to ambulanceclaims@masaglobal.com. Be sure to complete this no later
than 180 days from the transport.

Your attending physician and MASA’s medical director determine when and where you will be repatriated. The MASA team will coordinate the transportation.

MASA will coordinate and pay for the return of your remains home.

Your benefits are immediately available after MASA has received your application.

MASA core protections from out-of-pocket costs for emergency ground or air transportation apply in the U.S. and Canada. A few benefits are available only in the United States, while most extend to Mexico and the Caribbean (excluding Cuba) or worldwide. Worldwide locations include any region except Antarctica and those prohibited by U.S. law or U.S. travel advisories. Please check your plan documents to confirm benefit support areas.

If you plan to visit worldwide locations, you must provide MASA with your itinerary 10 days before your trip to adjust your global emergency medical transportation coverage area. You can submit on your member portal or email travel@masaglobal.com.