Whether you are at home or away, MASA helps ensure a medical emergency does not also become a financial emergency. It protects you from expenses Medicare and insurance plans often leave behind. A MASA membership helps protect you from out-of-pocket expenses for emergency medical transportation and associated expenses.
Did you know? The average cost of a ground ambulance ride is about $2,068. *MASA claims data, January 2025
This illustration does not reflect all options; call today to learn more.
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$27 / $35
$39 / $49
$324 / $420
$468 / $588
*Prices can vary based on residing states.
This material is for informational purposes only and does not provide any coverage. Not all MASA products and services are available to residents of all states. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected. To review the full MASA disclaimer, visit https://getamba.com/MASA/.
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When faced with an emergency, don’t think twice about calling 911 for help. Call 911 and get the help you need right away. You do not need to contact MASA or AMBA in a medical emergency.
Your MASA membership includes more than just ambulance and air ambulance protection. It also covers services like hospital private room upgrades, vehicle return, and more, giving you added protection and peace of mind during your recovery.
After your emergency, submit your ambulance bills to MASA, who will confirm your primary health insurance has processed your claim. Then, MASA will work with the ambulance providers to resolve your transport bill and other costs included in your plan.
Yes! Medical Access & Service Advantage (MASA®) core protections from out-of-pocket costs for emergency ground or air transportation apply nationwide and in Canada, including transfers to hospitals with greater levels of care when required by your physician.
No. In the event of an emergency, call 911 and get yourself or your loved one the care you need. Later, when you receive a bill from the ambulance company, simply send it to MASA.
Your core membership benefits for emergency ground or air transportation are applicable in the United States and Canada. Additional support can be arranged if you experience an emergency that requires hospitalization more than 100 miles from home. This may include transporting a visitor to be with you in the hospital, or transporting you, your pets, minor children or grandchildren, and RVs or vehicles back home. Coordination between your physician and MASA may be necessary to activate some of these benefits.
You should call MASA if you’re hospitalized more than 100 miles away from home, are in stable condition, and need:
To request financial support for your emergency ambulance bill, simply upload it [in/via] your MASA member portal at www.masaaccess.com/member or email it to ambulanceclaims@masaglobal.com. Be sure to complete this no later than 180 days from the transport.
Your attending physician and MASA’s medical director determine when and where you will be transferred to a hospital closer to home. The MASA team will coordinate the transportation.
MASA will coordinate and pay for the return of your remains home. For this benefit, MASA will assist the member through the process and reimburse the flight expense.
Your membership protections are immediately available once MASA has received your application.
MASA core protections from out-of-pocket costs for emergency ground or air transportation apply in the U.S. and Canada. Some protections are available only in the United States, while most extend to Mexico and the Caribbean (excluding Cuba) or worldwide. Worldwide locations include any region except Antarctica and those prohibited by U.S. law or U.S. travel advisories. Please check your membership documents to confirm support areas.
If you plan to visit worldwide locations, you must provide MASA with your itinerary 10 days before your trip to adjust your global emergency medical transportation coverage area. You can submit your itinerary through your member portal or by email to travel@masaglobal.com.
If you’re always on the move, MASA has your back. Medical emergencies can happen anywhere, and the cost of ambulance or air ambulance services can be especially high when you are away from home. With a MASA membership, these expenses are taken care of, so you can move forward with confidence, knowing you’re protected wherever life takes you.
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